Contact information

CONTACT INFORMATION

We’re here to help.

For questions about products, orders, shipping, returns, refunds, or tracking, please contact NEXORA using one of the following methods:

Email: xaviercarambot@gmail.com

Online contact form: Use the Contact page available on our online store.

CUSTOMER SUPPORT HOURS

Monday through Friday
9:00 a.m. to 5:00 p.m. Atlantic Time

We normally respond within 1–2 business days. Messages received on weekends or holidays may be answered on the next business day.

ORDER SUPPORT

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A brief description of your question or issue
• Photographs or video when reporting a damaged, defective, or incorrect product

Please do not send products to any address without receiving return authorization and return instructions from NEXORA.

NEXORA
Online Store
Serving customers in the United States and Puerto Rico

Last updated: September 2026