Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase. Please review the policy below before requesting a return or refund.

RETURNS

You may request a return within 30 days after your order is delivered. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

Products with adhesive backing must not have been installed, applied, or have the protective adhesive film removed. Once an adhesive product has been used or installed, it cannot be returned unless it arrived defective or damaged.

Before returning any item, please contact us through our store contact page. Returns sent without prior authorization may not be accepted. Do not send products directly to the address shown on the shipping label.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs or video showing the issue, the product, and the packaging.

After reviewing the information, we may offer a replacement or refund at no additional cost.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Products that have been used, installed, altered, or damaged after delivery
• Products with removed or used adhesive backing
• Items returned without authorization
• Gift cards
• Final-sale or clearance items, when clearly identified as such

RETURN SHIPPING

Customers are responsible for return shipping costs when the return is due to a change of mind, ordering the wrong item, or no longer wanting the product.

If the product arrived damaged, defective, or incorrect, NEXORA will cover the approved return or replacement cost.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

CANCELLATIONS

Orders may be canceled only before they have been processed or submitted to the supplier. Contact us as soon as possible after placing the order. Once an order has been processed or shipped, it cannot be canceled and must follow the return process above.

REFUNDS

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it is processed. Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us through our store contact page.

LOST OR UNDELIVERED PACKAGES

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.

NEXORA is not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If a package is returned because of an incorrect address, additional shipping charges may apply.

For packages that appear lost in transit, contact us so we can investigate the shipment with the carrier or supplier.