Shipping policy

SHIPPING POLICY

Thank you for shopping with NEXORA. Please review the following information regarding order processing, shipping costs, estimated delivery times, and tracking.

SHIPPING LOCATIONS

NEXORA currently ships to valid addresses within the United States and Puerto Rico.

Customers are responsible for confirming that their complete shipping address is correct before submitting an order.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays may begin processing on the next business day. Processing times may be extended during periods of high demand, promotions, holidays, supplier delays, or product availability issues.

Orders containing multiple products may be processed or shipped separately.

SHIPPING COSTS

Standard shipping costs $8.00.

Standard shipping is free on qualifying orders of $70.00 or more after discounts and before applicable taxes.

Shipping costs and available options are displayed during checkout before payment is submitted.

ESTIMATED DELIVERY TIME

Standard delivery is estimated to take 7–15 business days after the order has been processed.

Delivery estimates are not guaranteed. Weekends and holidays are not considered business days.

Delivery may take longer because of carrier delays, weather, holidays, supplier processing, high shipping volume, address verification, transportation disruptions, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may take several business days to update after an order has been processed or shipped. A tracking number showing limited or no activity immediately after creation does not necessarily mean the package has not shipped.

MULTIPLE PACKAGES

Products may be shipped directly by third-party suppliers or fulfillment partners. If an order contains multiple items, the products may arrive in separate packages and on different dates.

When available, separate tracking information will be provided for each shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit number, city, state or territory, and ZIP code.

If you notice an address error, contact us immediately through our store contact page. We cannot guarantee that an address can be changed after an order has been processed or submitted to the supplier.

NEXORA is not responsible for orders delivered to an incorrect or incomplete address entered by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned because of an incorrect address, incomplete address, refusal, failed delivery attempt, or failure to claim the package, the customer may be responsible for additional shipping charges.

Any refund approved for a returned package may exclude the original shipping charge and other costs incurred, unless the return resulted from an error by NEXORA or the supplier.

DELIVERY CONFIRMATION

A package marked “delivered” by the carrier is considered delivered to the address provided at checkout.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, reception areas, mailrooms, and the shipping carrier.

Contact us promptly if the package still cannot be located so we can help investigate. A replacement or refund is not guaranteed when the carrier confirms delivery to the address provided.

LOST OR DELAYED ORDERS

If an order has not arrived within the estimated delivery period, please review the tracking information and contact us through our store contact page.

We will review the shipment and, when appropriate, open an investigation with the carrier or supplier. Carrier investigations may require additional processing time.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and provide clear photographs or video of the item, packaging, shipping label, and damage or issue.

Approved claims will be handled according to our Return and Refund Policy.

ORDER CHANGES AND CANCELLATIONS

Orders may be changed or canceled only before they have been processed or submitted to the supplier.

Contact us as soon as possible after placing an order. Once an order has entered processing or has shipped, we cannot guarantee that it can be changed or canceled.

CUSTOMS, DUTIES, AND TAXES

Customers are responsible for any applicable taxes, duties, customs charges, or fees required by their jurisdiction unless those charges were collected during checkout.

NEXORA is not responsible for delays caused by customs or government authorities.

CONTACT US

For questions about an order or shipment, contact us through the contact page available on our online store. Please include your order number and the email address used during checkout.

Last updated: September 2026